policy information

Policy Information

Late Cancellation Policy

Be Better Chiropractic is committed to providing our patients with exceptional care. We respect that your time is valuable and appreciate that you understand ours is too. We do our best to stick to schedule and minimise your wait times while maintaining a high level of service.

For your convenience, a confirmation email is automatically sent immediately upon booking your appointment. We also provide text and email reminders 24-48 hours before your scheduled appointment time.

While we understand that circumstances may arise that prevent you from keeping your appointment, we request that you provide us with at least 24 hours’ notice prior to your scheduled appointment time if you are unable to attend for any reason. This allows us to offer the appointment time to someone else in need.

Please notify us as soon as possible if you need to change your appointment. Schedule alterations or cancellations with less than 24 hours’ notice, or repeat offenders, may attract our ‘late cancellation fee’ (50% of the appointment fee).

Payment Policy

At Be Better Chiropractic, payment is required in full on the consultation day. We accept card payments via our EFTPOS/HICAPS terminal or cash.
For HICAPS claims, please bring your health insurance card to ensure immediate processing and reimbursement on the day of your consultation. If you forget your card, we will provide a paper or electronic receipt for manual processing with your insurer.

To receive a $5 discount for seniors and concession card holders, a valid concession or pension card must be presented at the time of payment.

Workcover, TAC and EPC claims also require full payment at the time of consultation. Please note that reimbursement from these third parties may not cover the full cost of the consultation, potentially resulting in a “gap” between the fees charged and the amount reimbursed.

Privacy Policy

Be Better Chiropractic (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website bebetter-chiro.com.au, use our services, or interact with us, including through our lead form ads on Meta (Facebook and Instagram), Google ads, and online bookings. Please read this policy carefully to understand our views and practices regarding your data and how we will treat it.

We respect your right to privacy and are committed to complying with the Privacy Act (The Act) 1988, the Australian Privacy Principles 2014 (APP), and the privacy provisions of all applicable legislation. This privacy policy covers all personal information we hold, that is, information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from that information or opinion. This includes information we have collected from people through our office, over the phone, and the internet.


1. Information We Collect 

We may collect and process the following information about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Health Information: Information related to your health status, medical history, and treatment preferences.
  • Usage Data: Information about how you use our website and services and interact with our ads.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

2. How We Collect Information

We collect information from and about you through:

  • Direct Interactions: When you fill out forms on our website, provide information via phone or email or interact with our lead form ads on Meta.
  • Automated Technologies: When you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as Meta platforms and Google.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Improve, personalise, and expand our services.
  • Send promotional materials and updates, if you have opted-in to receive them.
  • Contact you to confirm your appointment and discuss your personalised care.
  • Understand and analyse how you use our website and services.
  • Develop new products, services, and features.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as required by law or with your explicit consent. We may need to disclose some of your personal information to relevant staff, contractors, and related parties on a “need-to-know” basis as part of our business activities.

5. Security of Your Information

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Personal information will be managed confidentially and securely and destroyed appropriately in accordance with the Act.

6. Access to Your Information

You have the right to request access to the personal information we hold about you. If you believe that any information, we are holding about you is incorrect or incomplete, please contact us as soon as possible. However, we may occasionally need to deny access to information in accordance with the exemptions contained in the Act.

 7. Opt-Out

We will always provide individuals with a nil-cost way of contacting us to register a request to “opt-out” from receiving any product offers or marketing materials. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send it to you.

8. Data Quality

We will take all reasonable steps to ensure that the data we collect, use, or disclose is accurate, complete, and up-to-date, and has been obtained directly from individuals or other reputable sources.

9. Privacy Inquiries and Complaints

If you believe we have failed to comply with the Privacy Act or this Privacy Policy in relation to our handling of your personal information, you must first lodge your complaint with us. We will treat your complaint confidentially, review it, and contact you within a reasonable time. If we do not resolve your complaint, you may then take your complaint directly to the office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).

10. Contact Us

Please contact us regarding any questions or complaints in relation to this Privacy Policy, or to request access to, or correct, personal information at [email protected] or by phone at (03) 7009 6288.

11. Review of Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or other means if the changes are significant.

Office Hours

Monday                          8:30 – 12:00  ♦  2:30-6:30
Tuesday                         8:30 – 12:00  ♦
Wednesday                   7:00 – 10:00  ♦
Thursday                       8:30 – 12:00  ♦  2:30-6:30
Friday                                                         ♦  2:30-6:30
Saturday                        By Appointment

We’re here to address any other questions or concerns you may have. Your comfort and well-being are our top priorities.

Visit Be Better Chiropractic today, and let us guide you on your path to better health and wellness. Contact us to schedule your initial examination or inquire about our services. We look forward to helping you be better every day.

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